Attention Dell Venue Pro Owners

If you’re a Dell Venue Pro owner and you purchased your phone from a Microsoft retail store yesterday, then you’ll want to read this.

As you may or may not be aware, there is an issue affecting Dell Venue Pro phones where they are unable to connect to secured wireless networks. Also, if you look at the sticker on the battery it says “Engineering Sample.” (I’ve included a picture below.)


From information provided to me by the Microsoft Store, they are aware of both of these issues, and have been in contact with Dell. Apparently there was a mix-up and these phones labeled as engineering samples were shipped to the stores. Dell is sending new batches of phones to the Microsoft Store, and the stores will be contacting affected customers to arrange to swap out the defective phones for new ones.

I was told that the phones should be getting to the stores either by the end of the week or first thing next week and Microsoft will also be including a 1-year Zune Pass with the phone swap.

Please note, this is ONLY for those Dell Venue Pro users that purchased a phone at a physical Microsoft Store yesterday.